In this episode of the Moving Tips and Tricks podcast, host Mariette Frey coaches guest Katie Jones through her upcoming move from Colorado to Michigan. They discuss the challenges of temporary housing, the logistics of packing, and the importance of choosing the right moving company. Katie shares her experiences with selling items online and the financial considerations of the move, while Mariette offers practical advice on storage solutions and innovative moving options like shipping containers.
In this conversation, Katie Jones and Mariette Frey discuss various aspects of moving, including the innovative use of shipping containers for storage and living spaces, the logistics of hiring professional movers versus DIY options, negotiating moving quotes, and ensuring the safe transport of fragile items. They share personal experiences and practical tips to help listeners navigate the complexities of moving.
Chapters – Final audio | Final FV
- 00:00:00 – Introduction to the Moving Journey 00:00:00
- 00:02:43 – Navigating Temporary Housing Challenges 00:02:08
- 00:06:52 – Logistics of Packing and Moving 00:06:23
- 00:07:46 – Choosing the Right Moving Company 00:07:11
- 00:13:47 – Exploring Storage Solutions 00:13:26
- 00:18:22 – Innovative Moving Options: Shipping Containers 00:18:06
- 00:20:10 – Exploring Shipping Container Solutions 00:19:35
- 00:23:14 – Logistics of Moving: Hiring Professionals vs DIY 00:23:03
- 00:28:37 – Negotiating Moving Quotes and Insurance Considerations 00:28:37
- 00:32:09 – DIY Tips for Moving Fragile Items 00:32:09
Mariette Frey is a relocation strategist, life coach, and host of the Moving Tips + Tricks podcast. Every week on Smart Move Monday: Coach Mariette’s Corner, she offers free coaching to help listeners move with clarity and confidence. Check out her favorite tools, trusted show sponsors, and more at www.decidingtomove.com. Free spots are limited — coaching roster opens soon!
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Smart Move Monday: Coach Mariette’s Corner
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Introduction to the Moving Journey
I have a special guest with me. Her name is Katie Jones. She lives outside of the Denver, Colorado area, and she’s moving to Michigan. What we’re going to do is go through some of her questions and talk you through what a coaching session is like, so we get an idea about the situation. I don’t know all the things for every single market in the country. I wish I did, but if there is something that I don’t know how to answer, I’m going to tell Katie, and I’ll get back to her. For the most part, we’re going to talk through the situation and see if we can come up with some solutions together.
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Katie, welcome to the show.
Thanks for having me. I’m very excited. We are looking forward to getting some tips on moving.
You and your husband are moving. Do you have children?
We do. We have a son who is almost a year old as we are recording this.
You are a certified Christian Financial Coach. Is that the title? That’s the title, right?
Certified Christian Financial Counselor is the official phrase.
Your husband is a pastor. You are moving into housing, right? You have something established. We heard somebody at her doorbell because she’s selling a stroller. That’s what you do when you move. You sell things.
Navigating Temporary Housing Challenges
We have been selling lots of things on the Facebook marketplace. It’s been our best friend. We’ve made a decent amount of money. It’s been wonderful. It is going towards all the moving costs, which is awesome. Back to your question, we are moving up to Michigan for a new pastoral position for my husband. We will be in temporary housing out there that a family is providing for us. It is a guest house of theirs.
Eventually, the goal is to buy a house. We have savings set aside for that and hope to buy something. The area that we’re moving to is very rural, and the housing market can be very slow. The area is also known more as a vacation area, so a lot of the houses are more like cabins, lake houses, and things like that that are more vacation homes versus a full-time family home. That makes it a little bit more challenging.
People tend to stay in the area who live there full-time, so they don’t move very often. Housing can be challenging. Our temporary housing is quite temporary, but it could be longer. The family we’re staying with has graciously opened their doors for as long as we need. That’s where we’re landing when we get out there.
You’re thinking 3 to 6 months?
Yes. If we could make it three months, that would be amazing. We’re waiting for the perfect home, as perfect as it can get. We’re willing to wait a little bit longer if needed to find that place that we can stay in for a long time.
The beauty of that is what I call a City Proof Of Concept or a City POC. You’re going to the other side of town. Sometimes, I tell people to do a bake-off as well. Especially with vacation homes, they’re very expensive sometimes. You’re coming from a much more expensive market, so it might be a pleasant surprise what expensive is in rural Michigan versus Denver, Colorado. There’s a leg up on that one.
A City POC is when you spend longer than a week in an area, and you get the benefit of driving through neighborhoods. You have money in the bank, so you’re already prepared. If you need to put an offer in to get a house that you love right away, you have nothing to sell on the other end. That is the beauty of the situation you’re in. The tough part is that you’re coming from a much bigger house, and you’re probably going to be in a smaller temporary house, so you’re going to be living out of storage for a while.
That’s where we are getting hung up on, as far as the small logistics of everything. We’re going to be in this temporary house. It is furnished, so we won’t have to unpack our furnishings. However, we don’t know how long we’re going to be in this place. We hope it’s not going to be very long, but if it is something like six months, that means that we would be there through the summer, into the fall, and potentially into the winter. You are like, “What do I pack with me in my suitcase?” versus in the moving truck, the pod, or something like that, where it’s packed away into storage.
We keep going back and forth on what the right course of action is, as well as what is the most cost-effective way of doing it. We’re trying to be good stewards with it. The church has graciously given us a moving allowance. At the same time, as a financial counselor, I think about the numbers all the time. I’m like, “How can we do this frugally and wisely?” I want to evaluate everything, but at the same time, I’ve never done a big move like this before. The last time I did something like this was moving out here to Colorado for college. I only brought my clothes, and then I bought other stuff here because I didn’t have anything else yet. There’s a lot.
Logistics of Packing and Moving
Let’s take a step back. The house that you’re moving into, how big is it?
Some of the bigger moving companies are a lot less agile. They will usually let you share a load. Share on XI don’t remember off the top of my head. It has more than two bedrooms, because that was one of the appeals for us. It was that there’d be a bedroom for my husband and me, for our son, and then something that I could hopefully work out of while we’re transitioning. We were even talking about it. I’m like, “I make sure that I have all of my podcasting gear, computer set up, and all this stuff because I have to keep working myself.” I have a huge desk. This desk is wonderful. I love my desk, but I’m like, “This can’t come into our car. This has to be packed in the truck.”
How many cars do you have?
We have two cars.
Choosing the Right Moving Company
You told me previously that you had talked to a moving company. Did you talk to one, or how many did you talk to?
So far, we have talked to one officially. I’ve been looking online at some others, but I thought I would chat with you first before I go any further. I used one of the big names. Mayflower is the name.
One of the things that I would recommend is to take your ZIP code, Google moving companies, and go to a local moving company. Bypass the ads and go into 3 or 4 of them. The reason you do that is that if you go to a broker site where you can get multiple estimates at one time, there are a couple of things. One, it is open for scammers. They’re very sophisticated these days. They’re going to tell you what you want to hear and give you the date that you need. Sometimes, they ask for a deposit. Never pay for a deposit ever. That is a huge red flag for a scam.
I would call three more moving companies if this is the route you want to go. I would go to three more moving companies, and you want to go and look in and make sure that they have a physical location. You want to look at the testimonials. Maybe pick 1 or 2 that you call. Talk to them and get a good sense. You then want to go to the website, Protect Your Move. There is a mover’s database in there. That’s where you can see if they have any complaints against them. You can even do that with the Mayflower company that you called.
Some of those bigger companies are a lot less agile. They’re not bad. I’ve used them myself. You have to share a load, and you don’t necessarily get a good range of when your stuff is going to get out there. It used to be that they had six weeks to get it to you. Since you’re going from Denver to Michigan, that’s several states that they have to cross.
Not a lot of people are moving. There’s a lot of stuff going on in the economy and the world. 1) There’s very little inventory, and 2) People are holding tight to see what happens. When that happens, you sometimes have to wait for them to fill up the semi with maybe 1 or 2 other families before they’ll drive their stuff out to you. It’s a lot.
If you go to those three other moving companies, have them come and walk through your house and do an onsite assessment. When they’re doing that, tell them what you think you’re going to sell and what you’re not going to sell, so they can get a good understanding of how much stuff you have. There are a couple of reasons for doing that. One, they will be able to tell you, “This is probably going to go on a 26-foot truck. This is going to go on a 30-foot truck.” They’ll give you an estimate of how many pounds you have. Even if you do a DIY move and end up renting a truck and a pod, you know exactly how much stuff you have. They’re giving you exactly what you need to estimate.
The pod-type companies, which there’s PODS, U-Pack, and 1-800-PACK-RAT, the top five of them out there are notorious for underestimating how many pods you need. Those pods are expensive. It costs a lot of money to store them. What I would almost recommend, especially in your situation, because you don’t know exactly how long you’re going to have, is to check with the moving companies. What you can do is almost a hybrid.
You have two cars. Depending on how comfortable each of you is driving the moving truck itself, you can then pull a car behind you and then have somebody drive the second car with the baby. What you would put in that moving truck is everything that you need physically to live for six months. These are the baby’s crib, pack-and-plays, all the toys, your clothes, and their clothes.
For instance, for my move from Charlotte to Indianapolis, when I moved, my guy had a 26-foot truck, and it was packed to the brim. I had a 3-bedroom house with a 2-car garage. There was nothing else we were fitting into this truck. What I had them do was I had all of the stuff that I was going to be putting in my apartment at the front of the truck, and the second half of the stuff in the truck was going into storage.
I had them take it directly to a climate-controlled U-Haul storage facility, and I got two storage units. It cost me about $250 a month. I didn’t have a baby. I didn’t have all of that other stuff. It was only me. With you guys, you can make it almost an adventure and have a move with you guys doing this hybrid. It also would cost you less money because you’re going to have less poundage.
They can still help you pack, your actual Ryder truck, U-Haul truck, or whatever you end up renting. They can still help you pack that, but they’re also packing their truck. At that moment, you can figure out what needs to go where. You can do PODS. PODS is an option as well. They can pack it. You can get a local crew to pack the pod and pack yours, but PODS is likely going to be more expensive long-term to store it.
We did find out that PODS does not go to this very rural town.
That is another thing.
Exploring Storage Solutions
I did consider it. Since we are moving somewhere temporarily, storing our stuff is a big question. I did talk to this gentleman from Mayflower. We have the full quote, but even on the call, he was like, “Even for 30 days of storage, the minimum is going to be around $4,000. On an ongoing basis, it’ll probably be $1,000 to $1,500 per month.” It’s like rent. I’m like, “We’re not going to be paying rent while we’re living at someone else’s house, but it would be nice not to have to pay rent at all.” That was a big thing
If you use 10x20 storage units, you will have access to your things if you need to go back and forth. Share on XYou have no access. This is always a big thing for me. When you rent a storage place, you would probably be able to get away with a 10×20 and one smaller one if you have 3 bedrooms’ worth of stuff. They’re going to pack it all in. If you have two 10×20 storage units, you are going to have access to your things if you need to go back and forth. You would only have to pack clothes for 1 or 2 seasons. You wouldn’t have to pack it for six months.
The beauty of that is that you have access. There are always going to be things like your vacuum or something that you’re like, “I forgot. Why did I not think I’m going to need that? I need that.” You’re going to have access, but you’re also not going to be paying $1,000 or $1,500 a month. You’re probably going to be paying $250 to $300 a month max if you have almost your whole house in there. It sounds like you are going to be able to get rid of a lot of furniture and a lot of your stuff.
I don’t have affiliations with any of these companies at all. I’ll put that out there for everybody. I have done this so many times that that’s my experience. They’re on site when you’re moving in. I would go to a rental facility that has multiple units available, not just one. What happened with me is I had a 10×20, but I wanted to have access to all my stuff.
I still love them. I’m going to have to take a picture of them. I’ve moved them from place to place. I have these gigantic egg chairs from Pier 1 Imports. Pier 1 is not even around anymore. I’m going to have to re-weave them because they’re falling apart. I love them so much that I put them in the unit. I wasn’t able to access anything else, so I got a second smaller unit that I put a bunch of the stuff that I needed to access, like my Christmas stuff and things like that. I moved in October. I knew that I was going to have everything over Christmas.
That’s an option for you. I love the idea of you guys getting a smaller, twenty-foot truck that you put all of your stuff, your baby stuff, your favorite pots and pans, toiletries, and all that stuff. I love my plants. You can’t put a plant on a moving truck, but you can put it on a rental truck, tow your car, and then have one of you drive behind it with the baby. You’re not going to have room for the baby. The rental trucks are typically two-seaters.
When we’ve done our smaller moves across town, we’ve always done a U-Haul or something. The last place we moved from was a 2-bedroom, 1-bath, and it was 1100 square feet. It was much smaller than this.
Do you have a truck to pull a bigger trailer on? They have a 16-foot or 20-foot trailer.
Not right now.
My dad is a good driver. He’s probably not going to read this. I was terrified because we drove through these unbelievably scary storms. He’s got a Yukon or something like that, and we pulled this sixteen-foot trailer behind it when I was coming from Indianapolis. We were all over the road. I felt like it was the scariest thing ever. To me, that was not a great experience. If you’re driving through normal weather, it’s no big deal.
Innovative Moving Options: Shipping Containers
I do have a question, and I don’t know if you have any experience with this. I was talking with some of my girlfriends at dinner. I was telling them about all of our dealings with trying to figure out moving. A friend of mine had mentioned that one of the things she wished that she had done when they had moved was purchase their own shipping container, have it dropped off, fill it up, and then have a trucking company then go and deliver that shipping container to their new place.
The reason this sounds appealing is the idea of having access to it ourselves, and then even the idea of either keeping the shipping container and having it for storage ourselves or selling it on the backend and recouping some of that money that we would’ve spent on the shipping container in the first place. I looked it up. It looks like shipping containers can be anywhere from $2,000 to 5,000, depending on whether they’re used, the size, and things like that. It was an intriguing option and something that I was like, “Maybe we’ll look into this.” There is a little bit more logistics to figure out accountability. We live in a cul-de-sac, and I’m like, “Where would they put the shipping container?”
Even on the other end, your friends that are so graciously allowing you to rent, I don’t know that they’d want that in their backyard either, but who knows? Maybe they would think that’s a neat idea.
Exploring Shipping Container Solutions
There are a few more logistics to it. Since it is a rural area, I know that we’d probably be able to find someone who has land and is like, “Put the shipping container here.” My friend lives on a homestead property with acreage. They decided to get a shipping container because they had some storage stuff in a local storage place, and they were paying something like $400 a month for the storage unit. They were like, “Why don’t we buy a shipping container for a couple thousand dollars? We have it and we can store stuff in there, and it’s free after that for us.” That’s such an interesting idea. I never would’ve considered that at all.
It sounds interesting. On the other end of it, the houses that you are looking at, are you going to stay in that rural area? You could always repurpose it for a greenhouse or for livestock. I’ve seen that on Homestead Rescue before.
That is also part of it. We could use it as some kind of a shed or storage, even if it’s keeping bikes in or something like that. It could be an extra garage unit in a sense. There are so many cool ideas that people have turned shipping containers into. We saw a house the other day that they built. There were two shipping containers at the end of their houses. They were like little garages there, but it was a part of the house. It was so interesting. I’m like, “That’s intriguing. What if we bought one of those and built it into our house?”
Do you have any experience doing that? I know I like to take on projects. I still haven’t built the garden box that I have been talking about building. It’s sitting in a box on my patio. That is an interesting idea. The other side of it is, if you do have three moving companies come and do a survey of your home, they can tell you exactly the size you’d need. You’re like, “What size truck are you going to use? If I needed to buy a DIY, what would that look like?” They’re the experts. You’re going to need a local moving company anyway to move everything into it. That’s a way to see how they would do it.
I never even thought about the idea of hiring a company to fill the containers, fill a pod, or fill something like that, because I always assumed that if we did do the pod or a shipping container, then we would have to move it all in. We have decent-sized furniture. I’m like, “That sounds exhausting.” My husband is a pastor, so we have a fleet of teenagers who love helping with that kind of stuff. It’s possible, but at the same time, I’m like, “It would be nice to have people who are experienced.”
Logistics of Moving: Hiring Professionals vs DIY
This is the thing. There are a couple of different insurance companies that you can work with to ensure your stuff. If you can hire some teenagers and they’re very careful, that’s great. There’s also this element of Tetris that moving company professionals do. I don’t know how they do it. It’s brilliant to watch. They can stuff things in a way that most people can’t. On the other side of it, when you do get this house, you can hire another local crew to come undo. That’s what would happen if you hired a moving company like Mayflower. They have one crew on the front end, and they have a different crew on the back end receiving.
If you have three moving companies do a survey of your home, they can tell you exactly what size of shipping containers you need. Share on XTo give you an example, I’m building a studio in my garage. I had a local crew that I’ve used in the past, Thompson’s Moving and Storage. They’re fantastic. They sent three guys over. Since I still had all the stuff in my garage from my move, there was still some furniture and things that were going to go into the podcasting studio, and then I had a bunch of stuff on my patio.
It took them about an hour on the front end to load everything in. They brought an irrationally oversized truck, unfortunately. They brought it to the storage unit for me and packed a 10×15 storage unit almost to the brim. That cost me $512. If you think from a local perspective, that’s what it would cost. It would be very similar for them to do that, packing it in. The least amount of time it has taken for somebody to pack up a truck of my stuff is probably four hours. I had a lot of stuff staged and pulled into the garage, so it was very easy for them. On the back end, it could take anywhere from 6 to 9 hours, depending on how well-organized you are.
When you’re hiring that local crew, work by the hour is typically what they do. Keep that in mind if they are filling the pod for you, and it doesn’t have to move everywhere. You’ve got, logistically, a couple of different things you have to consider, such as the crew putting stuff in the truck and then whoever’s picking up the truck and moving it to whatever storage unit, and then if they have a crew on the back end either dropping that truck or trailer off or meeting you at a storage unit place.
For me, the container does sound great, but if you have to stay in that temporary place for longer, it’s going to be hard to access anything within it. It is an option if you guys think that you’re going to find a place in three months. All your stuff would be there ready to go. You would want to look at the permits and the local city ordinances and see what they allow and what they don’t allow.
That’s a good point as far as permits, too.
There are five insurance moving providers. If you’re DIY-ing your move, U-Haul has a company that, if you were to get one of their trucks, with Safemove Insurance, they would insure your whole move. If you have renter’s insurance or homeowner’s insurance, you can call and see if you can get a Ryder on that. I know State Farm, Allstate, USAA, and Geico will replace something if it’s damaged, but they’re not going to pay to fix something, per se. Baker International is one. They do a big umbrella-type thing. They will replace the loss.
The other thing you have to think about, too, is from a catastrophic event perspective. If there are tornadoes or something that you’re driving through, that’s everything you own on the truck. You want to have some sort of insurance outside of what your movers are offering because it is a big move. It’s typically not that expensive.
There are two different types of moving. There’s binding and non-binding. With binding or valuation insurance, they have total loss versus full replacement. There’s a huge difference, and that’s how the moving companies insure you. Usually, $0.60 per pound is the going rate. If you think about it, if you have 10,000 pounds worth of stuff, that’s all the money you’re getting to replace everything on that truck.
You want to think about those things and have some Ryder to complement what you’re getting in case. If you’re okay with the stuff that you have, you don’t care, and could probably give donations or something like that, then it’s a risk that you can take. I see not enough people getting insurance and then kicking themselves later if something does happen. It’s something to consider.
That’d be scary. Not long ago, there were all those tornadoes and craziness in the Midwest that were happening. It’s very real. I saw a truck tipping over on the news.
Negotiating Moving Quotes and Insurance Considerations
It’s scary stuff. Many people take risks that I don’t understand. I’m very risk-averse. That’s for me. Hopefully, this has been helpful. I know we’re coming up in half an hour. I want to be respectful of your time. Are there any other questions that you have?
No, this has been helpful. You said a lot of little things that I’m like, “I never even thought of this,” even the idea of hiring a crew to help pack a pod, a shipping container, or something like that, if we do the DIY version of it. I don’t even know what to ask about it, but have you ever heard of anyone negotiating rates for the quotes they’ve received for moving?
We did receive a quote for moving with Mayflower. I don’t know that we will go with them because, first off, it was very large. I knew it was going to be expensive with them, but I wanted to get the idea of what size they expect, what they are considering, and all this stuff. I wanted to get the ball rolling with that. It was so large. I wasn’t sure whether there is room for negotiating with moving companies as far as the rates and things like that.
Unfortunately not. That’s why I tell you to get three other quotes and have them physically come. Did they come and survey the house?
We did a virtual one. It was a Zoom kind of thing. We walked through the house and showed them every little thing. They were asking questions. It felt pretty thorough to me.
That’s the same. They started doing that over the pandemic, so I can see that. I would have 2 or 3 other moving companies. I would go local. The local companies have a little bit more room, and they might be able to negotiate. What happens when you have a big company like Mayflower is that they broker it out. It’s brokered out to a different moving person who owns a local truck, and then they bid it out and have a local crew with them, typically. They have to cover their gross profit and then the other trucker’s gross profit. What they build into it is like their gas and their insurance if something happens.
You’re typically going to pay a little bit more for the Mayflower, Allied, and the bigger companies. The smaller companies or the locally-owned companies have a little bit more room. Typically, they will take your stuff directly to you instead of having a couple of different loads that they have to do. You gain a little bit of traction there.
On the other side of it, they have a whole network of local movers that they typically tap into so they can get another load on the way back to wherever it is that they came from, which covers the cost of you having to pay round-trip. If the Mayflowers of the world don’t have a round-trip to come back to, you’re paying that money. You’re paying for both sides of their trip instead of your one side.
Make sure to check the FMCSA’s website before choosing a moving company to see if there are any complaints against them. Share on XYou can get those 2 or 3 other bids and then throw out the highest and the lowest, and pick the 2 in the middle. Make sure you go to FMCSA’s website. That’s the Federal Motor Carrier Safety Administration that has the Protect Your Move. I would do that before you pick one. See if there are any complaints against them because that’s where they’re going to be. It doesn’t matter if it’s the Mayflowers or the bigger ones in the world because they work with brokers. You want to make sure that you’re looking at whatever local company would be doing the move for you.
DIY Tips for Moving Fragile Items
I do have one last small question. We have a glass tabletop. Our dining room table is a glass thing. We inherited it. It’s wonderful. It’s beautiful. It is heavy and fragile when moving. I do see on the quote that they have a specific box here that says crated item. They’re putting it in a crate.
$700 or $1,000 right there.
It’s interesting. It doesn’t say the specific price for it, but I know for sure that’s got to be a larger amount. I’m thinking that if we do the more DIY version, do you have any tips on moving something fragile like that?
Yeah. I have a 7×4 beautiful mirror that I have taken with me everywhere for twenty years. I’ve had it crated, and I’ve also done the DIY side of it. You can go to a Home Depot or Lowe’s and buy moving blankets. You wrap it in a moving blanket, and then you take probably four wardrobe boxes and cut them up. You almost sandwich it in between the moving boxes, and then you wrap that.
They have an oversized Saran Wrap-type roll that they sell. It’s worth every single penny, especially if you have loose things that you need to wrap. You’ve got your glass. If you want to, if you have some sort of wood or something to sandwich it in between, you can do that as well, and then put the moving blankets and boxes around it and wrap it. That’s what they’re doing when they crate it. It’s going to depend on the size. Is it round?
No, it is roughly 7×4. It’s a very similar size.
That’s exactly what they’re going to do from a crating perspective. It might be enclosed in wood. I’ve taken a couple of pieces of thin wood strips to have something to absorb any shock. That’s what I do. I stopped crating it years ago for that reason.
That’s a great tip because I’m like, “I don’t know how I do that.” That’s perfect.
I know it’s a pain in the butt, but I guarantee that what you got a quote for is probably the crating.
I can imagine.
It’s worth it. If the glass is thick enough, it’s probably not going to break, but you want to make sure that you have every ounce of protection you can. A lot of that is shock-absorbing.
That’s a great tip. Thank you.
You’re welcome. Thank you so much for coaching with me. I look forward to hearing how the move goes.
Thank you. This is wonderful. I will keep you updated.
Thank you.
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About Katie Jones
Katie Jones, the visionary behind Redeeming Your Finances, embodies a passion for empowering individuals to manage their money in alignment with their faith. As a youth pastor’s wife, mom, graduate of Colorado Christian University, avid traveler, real estate investor, and Certified Christian Financial Counselor, Katie’s diverse experiences have shaped her understanding of the intersection between faith and finances.
Katie’s personal journey of reconciling her faith with her financial endeavors led her to develop a system that integrates biblical principles with practical money management strategies. Her commitment to living out these principles in her own life has inspired others to embark on their own journey toward financial freedom and spiritual growth.
Driven by a desire to see others thrive in their financial stewardship, Katie continues to guide individuals towards a deeper understanding of how faith and finances intersect. Her dedication to empowering others to pursue their God-given calling without financial barriers is at the heart of Redeeming Your Finances’ mission.